Customer Satisfaction: How Good Is Good Enough?
By Pete Babich Published: December 1992 The business question is how much satisfaction is good enough? (If you had 3 pizza parlors that all opened within the same neighborhood on the same day, and one...
View ArticleCommentary from Industry / Thoughts on CM
Commentary from the Gypsey Mission / Aaron Savage Turning to your questions though, I am aware of change management and to be honest my opinion of it is not high. Upsize, downsize, right size change...
View ArticleCommentary from Industry / Web 2.0
Thoughts from the Gypsey Mission Web 2.0 is a move away from the first model where their were a few publishers and many consumers of information. For example a company created a website and lots of...
View ArticleMicrosoft to sell game making tools
[LINK] LOS ANGELES (Reuters) – Microsoft Corp. (Nasdaq:MSFT – news) on Monday will announce the availability of software tools aimed at encouraging independent and hobbyist video game makers to create...
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Language
There was a time in my life when I didn’t care for language. I felt that as long as I made my point who cares how I said it. Admittedly this thinking often found me and the party to whom I was speaking...
View ArticleBuilt to Last – Chapter 1 Notes
Each company was/is: – A premier institution in it’s industry – Widely admired by knowledgeable businesspeople – Made an indelible imprint on the world in which we live – Had multiple generations of...
View ArticleUsability & Information Architecture
“On the Web, if a site is difficult to use, most people will leave. On an intranet, if employees perform their tasks more slowly due to difficult design, the company bears the cost of the reduced...
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Technology Tuesdays: An Introduction
I am starting “Technology Tuesdays”. Where I will find something going on in technology I find interesting. While this will mainly focus on usability, information architecture, and other such career...
View ArticleBW: Design Gets It’s Due in Davos
Found this article on the Business Week site during my time in grad school. I was working on my thesis and was quite happy to discover that the powers that be are discussing design. I guess we will...
View ArticleSite Design Tips to Improve Your Sales
From ecommerce-guide.com, this article helps to explain why good site design and user experience is so vital to business. Written by James Maguire. [LINK] ————- James Maguire is off this week, but his...
View ArticleThe Interface of a Cheeseburger
In this article, Oliver Reichenstein, talks about the everyday user experience and why our favorite products become our favorites. [Link] ———————————- All things have an interface. Shaping interfaces...
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Rethinking Customer Experience
I am thinking of writing a paper for the IA Summit around change management, customer service, and user experience, “Rethinking customer service through the eyes of user experience”. In initial...
View ArticleFOWA (London): Work/Life Balance
Is the future of digital a 4 day work week? Or will we work harder to become millionaires in 3 years? Tune in and find out.
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Part 1 – SF IxDA Redux: Meaningful Innovation Relies on Interaction and...
Keynote originally presented by Nathan Shedroff at the IxDA conference in Savanna, Georgia in February 2010. It is recaptured here from the San Francisco, IxDA Redux. View more presentations from...
View ArticleUX Video of the Week: The Social Media Revolution
I’m rather far behind on the weekly UX Videos so I’ll “catch up” simply by starting my posts again. I ran across this video and am amazed by the facts. We have a fundamental shift on our hands of how...
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UX Video of the Week: How to Motivate People
What happens when we give people responsibility to create something? Just let them take the reigns and run for 24+ hours on whatever they want? Dan Pink attempts to create that reality for you through...
View Article[Inspiration] How a Harvard Dropout Raised $24 Million
Her story inspires me. Alexa von Tobel dropped out of Harvard Business School to create LearnVest in late 2009, her personal finance startup has attracted more than 100,000 users and raised $24.5...
View ArticleResults Don’t Need a Name
I was thinking tonight as I prepared to go out for the evening that I have often struggled to define user experience and the benefits of it to the industry that creates experiences for a living, the...
View Article[ YouTube Video] Seth Godin on Failing Until You Succeed
I love exploring what’s happening in business today. So much of the business world influences most of what’s happening around the world. Today I checked out, “Seth Godin on Failing Until You Succeed”...
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